The LITBK team consist of highly qualified specialists whose main goal is customer satisfaction through competent work, precision and strict confidentiality in accordance with principles of good laboratory and professional practice. All of the laboratory team has signed a Declaration of Impartiality and Confidentiality. The management of the Energy Agency of Plovdiv provides an opportunity for continuous additional training and qualification of specialists, participation in seminars, as well as active participation in the development of scientific projects